Moonlit Hub collects only the information reasonably needed to operate the website, respond to inquiries, manage client projects, provide services, maintain security, and meet business or legal recordkeeping needs.
Information Moonlit May Collect
Information you submit through Moonlit Messages or contact forms, such as your name, email address, subject, and message.
Client/project information you provide while working with Moonlit, including files, project details, approvals, requests, and communications.
WordPress account and login information needed for client portal access.
Technical/security information that WordPress, hosting, security, or anti-spam systems may record, such as IP address, browser information, timestamps, and login/security events.
Payment and transaction records supplied by payment processors. Moonlit does not intentionally store complete payment-card information on its own website.
A small session/browser value used by the Moonlit curtain/intro experience so the site can remember that the intro has been opened or skipped.
How Information Is Used
To answer inquiries and communicate about requested services.
To create, manage, document, and deliver client projects.
To provide client portal, messaging, request, document, and file functionality.
To process or document payments through third-party processors.
To protect the website, clients, accounts, and systems from abuse or security problems.
To maintain necessary administrative, tax, legal, and business records.
Sharing
Moonlit Hub does not sell personal information. Information may be shared with service providers only when reasonably necessary to operate the website or provide an agreed service, such as hosting, payment processing, email delivery, security/anti-spam services, or project-specific third-party tools.
Third-Party Services
Third-party services may have their own privacy policies and data practices. Embedded content or intentionally integrated outside services may collect information as if you had visited or used those services directly.
Retention
Moonlit may retain inquiry, client, project, transaction, security, and business records for as long as reasonably needed for the project, ongoing services, administration, legal obligations, dispute resolution, or security. Moonlit does not promise indefinite storage of completed project files.
Your Information
You may contact Moonlit Hub with questions about personal information held about you or to request correction or deletion where applicable. Some records may need to be retained for administrative, legal, tax, fraud-prevention, or security purposes.
Security
Moonlit takes reasonable care with client information, credentials, and files, but no website or online system can be guaranteed completely secure.
